Visa33 Privacy Policy – Personal Data Protection for Malaysian Members

visa33 collects various types of personal data depending on how you interact with our platform. Below is a full overview of the data we collect and how it is gathered:

We does not collect credit or debit card details directly — all payments are processed through authorised third-party payment providers such as Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, and FPX. Full bank account numbers or complete card details are not stored in our system visa33.

The personal data we collect is used solely for legitimate purposes directly related to the services we provide. visa33 uses your data for the following purposes:

• Account management: To create, verify, and manage your account at visa33, including the login process, identity verification (KYC), and account recovery where required.
• Financial transaction processing: To process deposits made via Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay, FPX, or any other available method, and to securely and accurately process withdrawal of winnings to your account.
• Service provision: To give you full access to all platform features, including Sports Betting (Malaysia Super League football, BWF badminton, and more), table games, poker, and live matches.
• Security and fraud prevention: To detect and prevent fraudulent activity, money laundering, bonus abuse, and other unlawful activities that could compromise the security of the platform and other members.
• Legal compliance: To fulfil applicable legal and regulatory obligations, including anti-money laundering (AML) and know your customer (KYC) requirements.
• Customer support: To provide effective assistance whenever you reach out to our support team via Live Chat, email, or WhatsApp.
• Platform improvements: To analyse usage patterns in aggregate (not at an individual level) in order to improve platform features and functionality visa33.
• Service communications: To send you important notifications about your account, updates to our terms or policies, or security information you need to be aware of.
• Marketing communications (with your consent): To send you information about promotions, bonuses, and new offers – only if you have agreed to receive such communications during registration or via your account settings.

visa33 will not use your personal data for any purpose other than those stated above without first obtaining your consent. If we need to use your data for a new purpose not covered in this Privacy Policy, we will notify you and obtain the appropriate consent.

visa33 does not sell, rent, or trade members' personal data to third parties for marketing or any other commercial purpose. However, there are limited situations where we need to share data with selected third parties in order to deliver our services effectively:

• Payment service providers: To process deposits and withdrawals, we share the necessary transaction information with providers such as Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, and FPX providers. Only the minimum information required to process a transaction is shared.
• Game software providers: To provide casino games, poker, and Sports Betting, we work with licensed game software providers. Only the minimum technical data required for functionality may be shared.
• KYC service providers: For identity verification, we use an accredited third-party verification platform. The identity documents you submit are processed through systems that meet the highest security standards.
• Licensing authorities and regulatory bodies: We may be required to disclose certain information to law enforcement agencies, regulatory bodies, or other parties when required by law or a valid court order.
• Fraud detection system: We use specialised third-party services to detect and prevent fraud. Certain technical data and usage patterns may be analysed by these systems.

All third parties with whom we share data are bound by strict data protection agreements and must comply with the security standards set by visa33. They are only permitted to use your data for the specific agreed purpose and may not use it for any other reason.

The personal data security of our members is among the most significant investments that visa33 we implement. We apply multiple layers of technical and organisational safeguards to ensure your data remains secure at all times:

• 256-bit SSL encryption: All communications between your browser or app and visa33's servers are encrypted using the latest TLS protocol with 256-bit keys. This means that even if someone were to intercept your data traffic, they would be unable to read or use it.
• Secure password storage: Your account password is never stored in plain text. We use a strong hashing algorithm with salt to store passwords – meaning that even if our database were compromised, your password would remain secure.
• Two-factor authentication (2FA): We encourage all members to enable two-factor authentication on their accounts as an added layer of security beyond their password.
• 24/7 secure monitoring: Our security team monitors systems visa33 around the clock to detect any suspicious activity or intrusion attempts.
• Regular security audits: We conduct internal security audits and engage independent security experts to regularly assess and strengthen our platform's security posture.
• Internal data access restrictions: Staff visa33 is granted access only to the member personal data necessary to carry out their responsibilities. Data access follows a need-to-know basis, and all access is logged for audit purposes.
• Data-at-rest encryption: Sensitive data stored in our databases – such as KYC information and transaction records – is also encrypted at rest, not just during transmission.

While we take every reasonable step to protect your data, no security system can guarantee absolute protection. We encourage you to play your part in keeping your account secure — use a strong and unique password, never share your login credentials with anyone, and notify us immediately if you suspect your account has been compromised.

visa33 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit a website. The following are the types of cookies we use:

You can manage cookie usage through your browser settings. Most browsers allow you to view, manage, and delete stored cookies. Please note that disabling certain cookies may affect the functionality and your overall experience on the platform visa33.

In addition to cookies, we also use other tracking technologies such as web beacons (invisible 1x1 pixels) in the emails we send, which help us understand whether an email has been opened and whether links have been clicked. This allows us to make our communications more relevant and useful to you.

As a member visa33, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:

To exercise any of the above rights, please contact customer support visa33 via Live Chat on the platform, or email us at support@visa33.click, or WhatsApp. Please provide your account details so we can verify and process your request promptly. We will acknowledge receipt of your request within 48 hours and aim to resolve it within 30 calendar days.

visa33 does not retain your personal data indefinitely. We have a clear data retention policy based on service requirements and legal obligations:

• Active account data: For as long as your account remains active at visa33, we retain all personal data necessary to provide our services to you.
• Financial transaction records: Records of deposits, withdrawals, and other financial transactions are retained for a minimum of 7 years after the transaction date, in compliance with legal requirements related to anti-money laundering and financial record-keeping.
• Betting and gaming records: Betting and game history is retained for 5 years after the last transaction, for the purposes of dispute resolution and legal compliance.
• KYC data: Identity verification documents are retained for 5 years after the date of verification or account closure, whichever is later.
• Support communication data: Records of conversations with customer support are retained for 3 years for reference and service improvement purposes.
• Marketing data: If you have withdrawn your marketing consent, we will delete your marketing data within 30 days of the withdrawal date.

Once the retention period ends, your data will be securely deleted or anonymised so it can no longer be linked back to you as an individual. The deletion and anonymisation process uses methods that ensure the data cannot be recovered.

visa33 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or how the platform operates. All changes will be communicated to members through the following means:

• A prominent notice at the top of this Privacy Policy page whenever the policy is updated, along with a clear effective date.
• Email notification to all registered members at least 14 days before any material changes take effect — giving you ample time to review them.
• In-platform notifications when you log in after a policy change takes effect.

Continued use of the platform visa33 after the effective date of an updated Privacy Policy will be considered your acceptance of those changes. If you do not agree with any of the changes, you have the right to close your account before they take effect. Please contact our customer support if you need assistance with this.

Previous versions of this Privacy Policy are kept in our archives and can be requested by any member who wishes to compare changes made over time. Please contact customer support for such requests.

If you have any questions, concerns, or requests regarding this Privacy Policy or how visa33 handles your personal data, please reach out to us through the following channels:

• Live Chat: The fastest option — available directly within the platform visa33, 24 hours a day, 7 days a week. Responses are typically within 2 minutes.
• Email: support@visa33.click – ideal for enquiries that require detailed clarification or document attachments. We aim to respond within 48 business hours.
• WhatsApp: For a more casual, direct conversation in Bahasa Melayu – the number can be found in the customer support profile within the platform.

When contacting us regarding privacy matters, please include the username or email address registered to your account visa33 yours (please do not send your MyKad number or sensitive information via open email) so we can identify and assist you more quickly and securely.